AI Assumedly Assumed Human Roles on 10 Occasions (Remaining Unnoticed Entirely)

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Artificial Intelligence (AI) has been making significant strides in various sectors, transforming the way we live, work, and play. Let's take a look at some notable examples from the past few years.

In 2016, the educational landscape experienced a shake-up with the introduction of Jill Watson, an AI-powered teaching assistant, in an online course at Georgia Tech. Powered by IBM Watson technology, Jill responded to student questions, graded assignments, and even participated in online discussions. Remarkably, students found Jill so efficient and helpful that they didn't realise she wasn't human until the end of the course when Professor Ashok Goel revealed the truth. This innovation sparked discussions about the role of AI in education, particularly its potential to scale personalized learning experiences in ways that human instructors cannot.

Fast forward to 2015, and AI found its way into the security industry, with the introduction of AI-powered security robots known as "K5" at the Stanford Shopping Center in Palo Alto, California. These robots patrolled the grounds and monitored parking lots. However, one of the K5 robots made headlines for a less desirable reason: it ran over a toddler during a routine patrol, raising concerns about the safety and reliability of AI in critical security roles.

The entertainment industry has also embraced AI, with developers using tools like GPT-3 and AI Dungeon to craft intricate storylines, character dialogues, and world-building elements in video games by 2020. This trend has been particularly noticeable in the indie gaming scene.

In the realm of communication, AI systems like RadioGPT, designed to mimic the personality and speech patterns of human DJs, have been making waves. In 2019, RadioGPT was revealed to be the "DJ" at a small Oregon radio station, programming and hosting shows for months without anyone noticing.

The use of AI has also extended to customer service, with companies like YY Group, Kyndryl, and VML implementing AI-based systems. These systems use technologies such as AI-powered recruitment platforms, natural language processing, and AI-driven personalized banking solutions to improve operational efficiency and customer experience. This has led to enhanced service quality, increased efficiency through automated responses, and better customer interaction insights, while also boosting revenue and customer retention.

However, the rapid adoption of AI in various fields has also raised questions about its ethical implications. In 2021, deepfake technology was used in a political campaign ad in South Korea, featuring a well-known politician delivering a speech that was artificially generated. This incident underscores the need for careful consideration and regulation as we continue to integrate AI into our daily lives.

As we move forward, it's clear that AI will continue to reshape our world, offering exciting opportunities and presenting new challenges. The key lies in striking a balance between embracing these advancements and ensuring they are used responsibly and ethically.