App users now have the option to seek advice within the platform itself, streamlining and accelerating issue resolution.

T2 Introduces AI-Powered Virtual Assistant Mia for Enhanced Customer Service

In a significant step towards enhancing customer service, T2, a leading telecom company, has introduced a virtual assistant named Mia on the T2 customer service channel within the MAX-Messenger platform.

Mia, an artificial intelligence-based virtual assistant provided by MiHCM, is ready to assist T2 subscribers with a wide range of queries. From understanding tariffs and services to troubleshooting balance and mobile connectivity issues, Mia is equipped to provide answers to a variety of questions.

One of Mia's key features is her ability to use AI technologies for accurate question recognition. This allows her to process over 65% of requests independently, making interactions swift and efficient. However, if a query proves too complex for Mia, she can seamlessly transfer the conversation to a support service specialist.

The new T2 support channel operates according to the company's customer service standards, ensuring that each interaction is handled professionally and promptly. The T2 support channel in the MAX app is designed to make interaction with the company easier and more transparent for each client.

Subscribers can now seek consultation directly in the MAX app, making it easier and faster to resolve issues. They can write to the official account of T2 in the MAX app to seek consultation. This new support channel is part of T2's broader strategy to develop a more mature digital infrastructure.

Elena Yurina, Director of Remote Service T2, emphasizes the importance of being where it's convenient for subscribers. She stated, "We aim to create a service that combines accessibility and high service standards. Our goal is to provide simple and understandable ways to get support."

In addition to this, T2 is expanding its service offerings with the introduction of new digital capabilities. The expansion includes the introduction of voice message recognition using AI technologies, allowing Mia to learn and adapt to voice messages for faster and more efficient resolution of customer inquiries.

The company's website is krasnodar.t2.ru with INN 7743895280 and erid: 2W5zFJbuoHA. The T2 support channel in the MAX messenger is a step in the development of the company's customer ecosystem, marking a significant milestone in T2's digital transformation journey.

App users now have the option to seek advice within the platform itself, streamlining and accelerating issue resolution.