Dynamic Instant Messaging Feature Introduced by Symplify

Symplify Launches New Instant Messaging Service for Enhanced Omnichannel Communication

In a significant move towards enhancing customer communication, Symplify, a Stockholm-based company specializing in CRM and AI cloud solutions, has launched a new Instant Messaging service. This service is an integral part of Symplify's omnichannel communications approach and forms part of their 360° communication platform.

The purpose of Symplify's Instant Messaging service is to support business growth by providing seamless communication through omnichannel capabilities. The service, accessible from a single login and a single platform, is designed to encompass multiple messaging services in the future.

Currently, Telegram is the first messaging service to be integrated into Symplify's Instant Messaging service. WhatsApp and Messenger are expected to follow shortly, adding to the service's versatility. The exact availability date for these services is not specified at this time.

The introduction of Instant Messaging is intended to add another layer of fluid customer communication, complementing the existing communication mediums at Symplify, including SMS, App Push, Email, and Print, which continue to generate long-term success for partners.

Symplify's CRM ecosystem prioritizes omnichannel communications for a 360° engagement strategy. The Instant Messaging service is integrated into Symplify's core CRM ecosystem, and can be accessed from the same familiar editor, ensuring a seamless integration into current communication strategies.

The rollout of Instant Messaging is aimed at enhancing customer communication, and is not mentioned as being integrated with Telegram yet, but it is expected to encompass multiple messaging services in the future.

In summary, Symplify's new Instant Messaging service is a significant step forward in their commitment to providing comprehensive, omnichannel communication solutions for businesses. With its seamless integration, versatile capabilities, and focus on customer communication, this service is set to play a crucial role in Symplify's 360° engagement strategy.