Effectiveness in Business Operations: Yuen May Chan, CGS International Securities - Focusing on Achievement in Corporate Operations

Yuen May Chan, the Deputy Group CEO and Co-Group CFO at CGS International Securities Group, has been instrumental in shaping the company's success. Over the past decade, she has led efforts to streamline operations and increase efficiency, achieving an impressive 80% automation.

Chan's tenure at CGS International began in 2005, when the company was a smaller player in the brokerage sector. Since then, she has been a key figure in the company's growth and transformation. Today, CGS International boasts over 2,200 employees across 15 markets, offering a wide range of financial services.

Under Chan's leadership, CGS International has remained at the forefront of the constantly shifting financial services landscape. Alongside Carol, the Group CEO, she has guided the company through challenges and opportunities, positioning it strongly as the financial gateway in Asia.

The results of her efforts are evident in the company's impressive growth. Between 2019 and 2023, CGS International's overall client base grew by 20% and revenue rose by over 40%. In 2025, the company was awarded the Excellence in Operations award at the Women in Finance Asia Awards.

Chan's drive to pursue a career in finance was sparked by a personal financial management challenge during her college days in Australia. This experience fueled her passion for financial management and led her to take on increasingly senior roles within CGS International. Her career shift to become Group Chief Operating Officer (GCOO) was a pivotal moment that broadened her skill set and changed her world view positively.

Chan's role has evolved over time to include International Business, Business Process & Assurance, and Brand & Marketing. She finds inspiration in the challenge of leading CGS International and is committed to driving results and supporting the next generation of female leaders in finance.

Chan encourages those starting out in the field to commit to learning and expose themselves to the industry and network. She believes in passing on the skill of financial management to her children and staff, and enjoys translating big-picture business plans into real, measurable results and improving operational workflows at CGS International.

In addition to her professional accomplishments, Chan has been personally recognized with the Women in Finance Asia's "Excellence in Operations" award. She is a strong advocate for women in finance and is passionate about driving change and creating opportunities for the next generation of female leaders.

CGS International is one of the few finance/securities firms led by females, with a supportive hiring policy and senior management team. Chan's leadership and dedication have played a crucial role in shaping the company's success and positioning it as a leader in the financial services industry.