Empowering consumer credit, FE CREDIT makes thousands of dreams come true

FE CREDIT, established in 2010, has been a trailblazer in the consumer finance sector in Vietnam. With over 13,000 points of sale nationwide, the company serves tens of millions of customers, providing diverse financial solutions that cater to a wide range of needs.

The company offers personal loans, two-wheeler financing loans, and linked insurance products, among others. These solutions have been instrumental in meeting essential needs such as repairing a house, purchasing a motorbike, paying school fees, or covering medical treatment for many individuals.

FE CREDIT's efforts have not gone unnoticed. Since its inception, outstanding consumer loans in Vietnam have grown faster than the overall credit market, acting as an important driver of domestic consumption. The current consumer lending balance in Vietnam is approximately VNĐ2.8 quadrillion (US$122 billion), representing 20% of the total outstanding national credit.

The company's success is attributed to its commitment to financial inclusion. Many workers, small traders, and informal laborers have difficulty borrowing from banks due to a lack of collateral, proof of income, or credit history. FE CREDIT and the consumer finance sector act as a "bridge" connecting these customers with formal and transparent credit channels.

In the first half of 2025, FE CREDIT's disbursement volume rose 19% year-on-year, a testament to its growing influence in the market. Beyond financing, FE CREDIT is also committed to raising financial literacy through its "Finance Explorer" campaign.

Customer-centricity remains central to FE CREDIT's strategy. Continuous customer engagement and feedback guide product innovation, ensuring that the company stays attuned to the needs of its customers. This approach has earned the trust of its clientele, contributing significantly to the country's goal of building a transparent and responsible consumer finance sector.

FE CREDIT's omnichannel connections include the corporate website, Zalo, hotline, Facebook fanpage, representative offices, a nationwide partner network, and financial multifunction app (FE ONLINE 2.0). FE ONLINE 2.0 provides product information and features for loan applications, credit card issuance, and digital banking, offering 24/7 support through AI-powered chatbots.

Since 2010, FE CREDIT has contributed significantly to the market, holding over 50% of market share and contributing up to 40% of VPBank's consolidated profits. The company's strategic transformation prioritizes professionalism, transparency, sustainability, and enhancing service quality, fostering a more inclusive and sustainable financial ecosystem.

Despite its success, more than 34% of adults in Vietnam remain excluded from financial services, one of the highest rates in Southeast Asia. FE CREDIT is dedicated to realizing the dreams of millions by providing accessible credit to those who need it, working towards a more inclusive financial future for all.