Government services modernization receives $18.6 million in Series A funding through Polimorphic

In an exciting development, AI company Polimorphic has secured an $18.6 million Series A funding round, led by General Catalyst. This investment will accelerate Polimorphic's growth in key states and further develop advanced GovTech features.

According to CEO and Co-founder Parth Shah, the goal is to make public service easier, faster, and more human for everyone. Polimorphic's AI solutions are capable of automating highly complex workflows from end-to-end, a feat considered out of reach until now.

The company plans to triple its sales and engineering teams to expand its mission. Polimorphic's solutions are designed to digitize how residents and cities interact, aiming to remove wasted time and money from the system. Some of the advanced features in development include a full-service AI Front Desk, GIS-based support, and agentic AI application reviews.

M13 General Partner Latif Peracha highlights government inefficiency as a problem that Polimorphic's solutions are built to solve. Sreyas Misra, Partner at General Catalyst, believes Polimorphic has the potential to become the next modern system of record for local and state government.

Polimorphic's success is evident in the significant results achieved by its customers. These include a 90% reduction in voicemails, a 75% decrease in walk-in requests, and over $10 million in online payments.

The Town of Palm Beach, FL looks forward to continued collaborations with Polimorphic to deliver world-class government services. Jess Savidge, Administrative and Communications Manager for the Town of Palm Beach, FL, praises Polimorphic's innovative platform and collaborative approach. The town has been using Polimorphic's services to enhance customer service and improve digital presence, offering 24/7 online service in over 75 languages.

AI is seen as the jet fuel that accelerates the adoption of foundational platforms in the public sector, according to Parth Misra, Partner at General Catalyst. The funding will be used not just for growth, but also to build a future where every resident can get the help they need and every public servant has the support they deserve.

However, the search results do not provide information about which US states Polimorphic's $18.6 million Series A funding will particularly affect or how the funds will be used to promote advanced GovTech development. M13 and Shine continue to support Polimorphic in its mission to modernize local government services.

With this investment, Polimorphic is poised to revolutionize the way public services are delivered, making them more efficient, accessible, and human.