High-performing Kempower chargers maintain near-perennial functionality, with user mistakes pinpointed as the main obstacle

In the rapidly evolving world of electric vehicles (EVs), Kempower is making significant strides in creating a dependable and user-friendly charging ecosystem.

The Finnish charging solutions provider reports an average uptime of over 99% for its charging stations, a testament to its robust infrastructure. This high uptime is mirrored in public charging networks that use Kempower's solutions, further strengthening its reputation.

Kempower's extensive database of 13.0 million successful charging sessions is a valuable resource, used to continuously enhance its systems. This data-driven approach, coupled with collaboration with EV manufacturers, positions Kempower as a leader in the industry.

Usability issues, particularly user-related problems, account for most failures. Authentication problems, often caused by overly complex charging apps, lead to failures during the payment or authorisation process. To address this, Kempower is focusing on simplifying user interfaces and authentication processes, a move that is expected to significantly boost the Usability Success Rate (USR).

Other common usability issues include forgotten plug connections and abrupt session stops. Kempower's ChargEye management software monitors performance, identifies issues, and informs solutions. Through design enhancements and user education, plug-locking failures have been reduced by 10%.

Technical issues, while less frequent, also pose challenges. These include plug-locking issues, charger malfunctions, and vehicle communication errors. Collaboration with EV manufacturers has led to software fixes and vehicle recalls to resolve these issues.

Kempower's analysis segments charging success rates into Technical Success Rate (TSR) and USR. The top operators using Kempower's charging stations achieve a TSR of 97.2%, while the USR stands at 91.2%. The overall success rate (OSR), which combines both TSR and USR, is 84.6%.

Improving user interfaces and simplifying authentication processes will be crucial to achieving higher overall success rates. Kempower's commitment to these goals, along with its collaborative approach with EV manufacturers, makes it a key player in shaping the future of EV charging.

Leading EV charging station manufacturers, including Hubject’s consortium members BMW Group, Bosch, EnBW, Enel X, E.ON, Mercedes-Benz, Siemens, and Volkswagen, are working together to improve vehicle-charger communication standards and reduce technical errors. This collaboration is expected to lead to advancements such as the ISO 15118-20 (Plug & Charge) protocol, which enables seamless vehicle identification during charging without RFID cards.

In networks like Ionity and Aral, this protocol is already being implemented, promising a more seamless and user-friendly charging experience for EV drivers. KEBA eMobility, another partner of Kempower, is also working with partners like LINZ AG and The Mobility House to enhance intuitive and reliable charging solutions.

As the EV revolution continues, Kempower's focus on usability and data-driven solutions is set to play a crucial role in creating a reliable, user-friendly, and efficient charging infrastructure for the future.

High-performing Kempower chargers maintain near-perennial functionality, with user mistakes pinpointed as the main obstacle