Interview Questions for Florian Goossens, Chief Operating Officer at Radix

In a bid to improve operational efficiency and enhance the passenger experience, Radix, a leading AI company, has partnered with a major European airport. The goal was to leverage data and modern machine learning methods to streamline services and create a more seamless travel experience for passengers.

Radix, established to fill the gap in expertise for organizations looking to implement AI-powered systems, has made significant strides in various industries. From human resources to logistics, media, pharmaceuticals, and beyond, the company is at the forefront of AI innovation.

One of the key projects at the airport involved predicting luggage retrieval times at security gates and for luggage pick-up. This AI-driven solution, now an active part of the bTag App, predicts 95 percent of the time when a luggage will be available on the belt, providing passengers with peace of mind and more free time to explore the airport's amenities.

Florian Goossens, the chief operations officer at Radix, identified a common challenge faced by many organizations: understanding the potential of AI and how to effectively implement it. He emphasized the importance of understanding where AI can truly help a business and where to start.

In the human resources market, Radix is shaping the future of the workforce by understanding people's skills, offering personalized career guidance, and assisting recruiters. The company has collaborated with VDAB, the Belgian public employment service, to build a job recommendation system using AI.

Radix believes in the power of AI champions, individuals who possess a deep understanding of both technology and business, as a catalyst for change. The company sees the biggest promise of AI in assisting humans and enabling new applications.

However, lack of a deep understanding of use cases or prioritizing the wrong use cases can hinder the progress of AI. Radix's approach involves understanding the business and end-users, and testing with end-users from the beginning.

The company also sees two trends in AI: AI as an auto-pilot (automating processes) and AI as a co-pilot (assisting humans). The success of an AI project, they assert, depends on its alignment with the business strategy, the user experience, and the involvement of end-users.

In conclusion, Radix's AI-powered solutions are transforming industries, from airports to human resources, by improving operational efficiency, enhancing user experiences, and leveraging the power of AI to assist humans and enable new applications.