Long-Term Collaboration for Website Maintenance: KOTA's SiteCare Partnership

KOTA, a creative digital agency based in Clerkenwell, London, specialises in web design, development, branding, and digital marketing. One of their key offerings is the SiteCare package, a comprehensive website management solution designed to keep your online presence running smoothly and performing at its best.

Expert Team and Priority Support

The team behind SiteCare includes expert designers, developers, and strategists, all dedicated to maintaining and improving your website. Each client is assigned a dedicated account manager for priority support, ensuring quick and efficient resolution of any issues that may arise.

Monthly Maintenance and Reporting

With SiteCare, you receive two hours of website alterations or improvements each month. This time can be used for a variety of tasks, from content updates to design tweaks. The team also performs speed optimisation and manual checks twice a month, ensuring your website loads quickly and runs smoothly.

In addition, monthly reporting of key metrics is provided, allowing for detailed analysis of your website's performance. This includes data on traffic, user behaviour, and conversion rates, among other things.

Security and Efficiency

SiteCare is built on an open-source framework, which is continually secured to protect your website from potential threats. The package also includes hosting on optimised servers and in a code repository for maximum efficiency.

KOTA partners with WPEngine for secure and optimised hosting, providing an additional layer of protection for your website. The SiteCare team uses the Pingdom tool for website downtime alerts and quick fixes, ensuring your website is always up and running.

Priority Studio Time and Rollover Hours

Subscribing to SiteCare grants you priority studio time for website maintenance, meaning your tasks are given top priority when the team is scheduling their work. Unused hours can roll over for a three-month period, allowing you to accumulate additional time for larger projects.

Additional Services

Any substantial tweaks above the two hours per month will be quoted at a reduced hourly rate. This allows for flexibility in case you need more extensive changes or updates to your website.

While there is no clear information in the search results identifying the specific company that operates the hosting service for the optimised servers where KOTA publishes their websites, it is known that SiteCare secures and modifies websites, ensuring maximum performance and security.

In summary, KOTA's SiteCare package offers a comprehensive solution for website management, combining expert support, regular maintenance, and security measures to keep your online presence running smoothly and performing optimally.