Modernization of Government Services Secures $18.6 Million in Series A Funding

Polymorphic Secures $18.6 Million Series A Funding for Government AI Solutions

Polymorphic, an innovative AI company, has announced that it has secured an $18.6 million Series A funding round, led by General Catalyst. The funding will be used to enhance Polymorphic's AI solutions for governments, with the aim of making public service easier, faster, and more human for everyone.

According to CEO and Co-founder Parth Shah, the funding will help Polymorphic be the AI company for government efficiency. M13 General Partner Latif Peracha echoes this sentiment, stating that Polymorphic's solutions are built to solve the problem of government inefficiency, which creates billions of dollars in waste.

Polymorphic's solutions digitize how residents and cities interact, thereby removing wasted time and money from the system. This has resulted in significant improvements for customers, including a 90% reduction in voicemails, a 75% decrease in walk-in requests, and over $10 million in online payments.

The development of advanced GovTech features is also planned, including a full-service AI Front Desk, GIS-based support, and agentic AI application reviews. Polymorphic's AI Front Desk, Constituent Relationship Manager, and Analytics tools offer 24/7 online service in over 75 languages.

Polymorphic aims to triple its sales and engineering teams to expand its mission. The new funding will accelerate Polymorphic's growth in key states. The town of Palm Beach, FL, has praised Polymorphic for exceeding standards through innovation, responsiveness, and a commitment to excellence. Jess Savidge, Administrative and Communications Manager for the Town of Palm Beach, FL, looks forward to continued collaborations with Polymorphic to deliver world-class government services.

Sreyas Misra, Partner at General Catalyst, believes Polymorphic has the potential to become the next modern system of record for local and state government. AI, according to Misra, is the jet fuel that accelerates the adoption of foundational platforms in the public sector.

M13 and Shine also provided continued support in the funding round. The goal is to improve efficiency and make services more accessible for constituents. Polymorphic's innovative platform has continuously enhanced customer service for the Town of Palm Beach, FL.

However, there are no relevant search results indicating which state or states are involved in the expansion financing of Polymorphic for developing advanced GovTech features such as a fully functional AI Front Desk, GIS-supported support, and agent AI application testing.

In conclusion, the Series A funding round will enable Polymorphic to further develop and expand its AI solutions for governments, with the ultimate goal of improving efficiency and making services more accessible for constituents across the United States.