Offsite Human Player Development Services for Casinos Now Secured and Scalable Through Collaboration Between Quick Custom Intelligence and ComOps
In a groundbreaking move, Quick Custom Intelligence (QCI) and ComOps have joined forces to provide casino operators with a secure, scalable off-site human player development service. This collaboration aims to enhance guest engagement while ensuring data security.
Through this partnership, casinos can benefit from full-service guest engagement, including inbound and outbound telemarketing, VIP event invitations, and follow-up calls, driven by QCI’s dynamic call lists. ComOps' bilingual player-development agents can process hotel reservations directly into top property management systems, completing the guest journey seamlessly.
The integration allows casinos to rapidly scale their host operations without increasing on-site headcount. ComOps agents work within the QCI Enterprise Platform, accessing real-time player lists, campaign tasks, and performance dashboards, enabling turn-key scalability and operational flexibility.
Data security is of utmost importance in this partnership. ComOps agents access casino systems securely through Microsoft® Virtual Desktop with multifactor authentication. All operations are conducted in a secured, clean-desk environment, prohibiting phones, pens, or paper, which protects player data and marketing offers from exposure, ensuring compliance with data security standards.
This partnership combines ComOps' hospitality service expertise with QCI’s real-time analytics platform to increase trip frequency and elevate guest engagement, while maintaining secure and compliant operations. Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required for rapid deployment.
Moreover, the partnership allows QCI clients to extend their host teams with ComOps' bilingual (English/Spanish) player-development agents. This collaboration addresses the challenge of staffing expert host talent, enabling properties to scale faster than ever.
ComOps' services are designed to be flexible and cost-effective, helping casinos deepen player relationships. With ComOps agents available as fractional or fully virtual support, casinos can choose the level of service that best suits their needs.
In conclusion, the partnership between QCI and ComOps offers a robust solution for casinos seeking to enhance guest engagement, scale operations, and maintain data security. This collaboration is set to revolutionise the way casinos manage their guest interactions and player development.
- This partnership between QCI and ComOps, focused on casino-games and casino-and-gambling, provides casino operators with a secure, scalable off-site human player development service, using technology to increase trip frequency, elevate guest engagement, and maintain secure and compliant operations.
- The collaboration between QCI and ComOps offers casinos a solution to address the challenge of staffing expert host talent by extending their host teams with ComOps' bilingual (English/Spanish) player-development agents, thereby enabling properties to scale faster than ever while offering flexible and cost-effective services.
