Operations running in isolation within a PSA (Public Safety Answering Point) may lead to hidden costs in overall efficiency and coordination.

Streamlining IT Operations: The Kaseya 365 Ops Solution

In the fast-paced world of IT, efficiency is key. However, inefficiency can creep in, leading to lower margins, slower growth, and a team bogged down in administrative tasks instead of delivering client value. This is where Kaseya 365 Ops comes in, a game-changer in IT operations.

Kaseya, a renowned company in the IT industry, has developed the Kaseya 365 Ops IT operations platform. This platform eliminates inefficiency, accelerates service delivery, and provides data visibility for smarter decision-making, all without the headache of juggling disconnected systems.

Koby Dudley, Director of Managed Services at BECA, attests to this positive transformation. He states that switching to Kaseya's IT operations platform flipped their workflow upside down in a good way.

The benefits of Kaseya 365 Ops are not just anecdotal. The 2025 Global MSP Benchmark Report supports these claims, stating that 76% of MSPs say integration saves them time, and 69% say it makes their techs more efficient. Furthermore, 81% of MSPs report that automation has become more important over the last two years.

The PSA tool is the heart of many IT businesses, where tickets live, time is tracked, and billing happens. However, hunting for information often involves jumping between various tools to piece together information. With Kaseya 365 Ops, one-click context, fewer manual steps, faster onboarding, and proactive account management are made possible through an integrated PSA stack.

Disconnected operations in IT teams can lead to inefficiencies such as manual double entry, hunting for information, delayed responses, and missed opportunities. Missed opportunities can result from a lack of real-time data across the stack, making it difficult to identify trends, upsell opportunities, or early signs of risk in a client account.

The 2025 Global MSP Benchmark Report underscores the importance of integration between core tools like RMM, PSA, and IT documentation for smooth operations, with 95% of MSPs considering it critical.

Case studies from various companies further highlight the impact of Kaseya 365 Ops. Michael Britton, CIO of InnoTek Computer Consulting Inc., shares that they were able to surpass a goal of increasing their MRR by 20% for half of their customers in just two months. Adam Casgar, President of Coastal Computer Consulting, claims that they were able to reduce their accounts receivable (AR) by $18,000 almost immediately after switching to Kaseya's IT operations platform.

Tony Houlihan, CTO of TwentyFour IT Services, says Kaseya 365 Ops saves his company 214 hours a month. Robin Yates, Executive Vice President of NOCDOC, reports that their employee onboarding process has been cut in half since switching to Kaseya's IT operations platform.

Sergio Lima, Director of Customer Success at MicroAge NWD, shares that they conduct eight to 10 vCIO meetings every month, generating around $60,000 in monthly opportunities and building an $800,000 sales funnel. Jeremy DeFrance, COO of Syscom Business Technologies, claims that with Kaseya's platform, their clients can see their efforts and trust them more.

If you're interested in seeing the difference Kaseya 365 Ops can make, a free demo is available.

Operations running in isolation within a PSA (Public Safety Answering Point) may lead to hidden costs in overall efficiency and coordination.