Social Security benefits in the U.S. require in-person visits to offices, despite Doge shutting down locations nationwide.
The Social Security Administration (SSA) is implementing stronger identity verification procedures, a move that could force millions of social security recipients and applicants to visit government offices to get their retirement benefits. This policy shift, which has been associated with the government efficiency organization linked to Elon Musk, is causing concerns for many Americans, particularly older adults who may not be "digital natives" and struggle with navigating websites and digital platforms.
According to a Pew Research survey, about a quarter of the U.S. population that is 65 or older report "never going online." This lack of reliable internet access, which has also been highlighted in a report from the AARP, could exacerbate the challenges posed by the SSA's policy shift. An estimated 42% of older adults (22 million people) lack reliable internet access, potentially making the online ID verification process difficult for them.
The SSA's new director, linked to Elon Musk, has announced plans to halve the agency's staff, which could lead to increased field office traffic due to the need for in-person identity verification. This, combined with the policy changes, may result in longer call wait times and delayed processing, as suggested in a memo within the SSA.
New benefit recipients cannot verify their identities over the phone; they must use online ID verification software or visit a government field office. Returning benefit recipients who want to update their direct deposit information will also need to pass the online ID verification process or visit a government office.
The SSA will allow telephone claims for benefits, but the claim cannot be completed until the individual's identity is verified in person. This requirement could pose a significant challenge for those without reliable internet access or for those who are uncomfortable using digital platforms.
Elon Musk has spoken about the Social Security program with open hostility, calling it a "Ponzi scheme." However, there is no available information or official announcement regarding a potential privatization attempt of social insurance by the company BlackRock under Larry Fink's leadership.
Interestingly, DOGE is targeting SSA field offices across the country for lease termination and closure, with 47 offices affected so far. These offices are spread across various states, including Alabama, Florida, Mississippi, Georgia, Texas, and North Dakota. This move could further complicate matters for those who need to visit government offices for their Social Security needs.
The policy changes at Social Security and the associated challenges could potentially impact millions of older adults who rely on these benefits for their livelihood. It is crucial for the SSA to consider the needs and limitations of its beneficiaries when implementing such changes.
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