Strict Entrance Policies Cause Controversy at Europe Park

Europa-Park Rust: Visitor Frustration Over Non-Refundable Ticket Policy

Europa-Park Rust, a popular amusement park in Rust, Germany, has been the subject of online discussion recently due to its ticket cancellation policy. Some visitors have expressed anger and frustration over the park's policy, describing it as expensive and even "ripping off."

The park's policy states that dated entrance tickets purchased online cannot be cancelled. This regulation, as explained by the park, is based on a specific provision in the German Civil Code (BGB) - § 312g Abs. 2 Nr. 9. This has caused confusion among some customers, leading to expressions of dissatisfaction online.

Visitors who find themselves with non-refundable tickets may feel financially strained, especially families. Some have reported feeling "absolute cheek" about the prices. However, the park recommends contacting customer service if a visitor needs to change the date of their tickets due to an emergency.

In some cases, Europa-Park has shown flexibility towards changing the date of tickets. For instance, if a child is ill, the park recommends contacting them to find an "individual solution."

It is important to note that the cancellation policy does not allow for cancellations of dated entrance tickets. However, visitors should not give up hope of finding a solution. For festival tickets, there are specific conditions for cancellations. If a visitor cannot attend a special event due to an emergency, they have the option to cancel their booking between 14 and 8 days before the event for a 50% refund, or if they do not show up (regardless of reason), they can receive a 75% refund of the paid amount, provided they notify the organizer in writing within 30 days after the event.

However, these conditions do not apply to hotel bookings or other related costs. Some visitors may need to consider alternative options to find a solution.

In light of the online discussions, it appears that the specific regulation at Europa-Park Rust is causing confusion among some customers. Visitors who find themselves confused by the regulation may face serious consequences if they do not understand the policy properly.

In conclusion, while Europa-Park Rust is a popular destination for many, its ticket cancellation policy has been a source of frustration for some visitors. It is recommended that visitors who find themselves in a difficult situation contact customer service to find an "individual solution."