Unforeseen Blossom Collection: The Surprising Floral Arrangement from the One-Day Series

In a heartwarming display of customer satisfaction, the Lexus Toyonaka dealership in Osaka has made headlines with an unexpected gesture towards one of their valued customers, the Murase family. The "One and Only Day" series, a collection of genuine accounts of unique incidents between customers and Toyota's dealership staff members, features this touching story.

During a routine maintenance appointment, the Murase family dropped off their car, expecting a few hours of wait time. Little did they know, the dealership staff had plans to turn this ordinary day into a memorable one.

Sakurai, a dedicated staff member, believes that keeping customers at the centre of their approach leads to unique, one-of-a-kind experiences. When he learned about the family's daughter passing the entrance exam for a high school she had been hoping to attend, he knew this was an opportunity to celebrate.

With the dealership's "One and Only" series in mind, Sakurai and his colleagues prepared a surprise. As the family left in a loaner vehicle, they were greeted with an "unexpected bouquet of flowers," accompanied by a hand-written message from Toyota president Akio Toyoda, thanking the family and wishing them another "One and Only" day.

Katagiri, another staff member, shared an example of a customer sending a gift to him when he got married, highlighting the personal connections made at the dealership. These connections extend beyond the mechanics of car servicing, with staff members providing advice on various topics, such as staying healthy or safe, in addition to explaining car functions and features.

The Lexus Toyonaka dealership in Osaka prides itself on adapting its interactions with customers based on their needs. The staff members view their customers' happiness as their own happiness, and they aim to put themselves in the customer's shoes and consider what actions they can take for each customer.

The "One and Only Day" series aims to share stories of genuine human connections made at Toyota's dealerships, and the Murase family's story is a testament to this mission. The series features stories suggested by customers about special moments between customers and dealership staff, making it a unique platform for celebrating the bonds formed within the Toyota community.