Vonovia's response to claims of misrepresentation in Leipzig

In the realm of property management, Vonovia stands out for its commitment to transparency with its tenants. The company generates around one million heating and operating cost statements every year, a testament to its vast operation.

However, it's important to note that not all landlords share this practice.

Vonovia's statements are meticulously prepared by a team of dedicated professionals, who work tirelessly to ensure their accuracy. Yet, despite their best efforts, a very low single-digit percentage of statements still lead to disputes.

Tenants can rest assured that they have access to all receipts related to their statements through the Vonovia app, fostering a sense of transparency and accountability.

The company is constantly striving to improve its statements and reduce mistakes. This ongoing work is challenging, but it's a challenge they are determined to meet head-on.

While the number of refunds is low, with less than one percent of cases resulting in refunds, it's still a significant figure when considering one million statements. Nevertheless, the company's CEO, whose name was not found in the provided search results regarding recent accusations regarding faulty hot water cost breakdowns in Leipzig, considers the number of refunds a small problem.

Vonovia's colleagues work diligently and with specialised expertise to ensure the statements' transparency, a testament to the company's dedication to its tenants. Despite the occasional dispute or refund, Vonovia remains committed to providing accurate and transparent statements, making their tenants' lives easier and more predictable.